PayPal Dispute Management: how to win cases and stay off the high-risk tier
A field guide to PayPal claims, chargebacks and the Resolution Center — what evidence actually wins, how the dispute ratio works, and the routine that keeps long-term clients under a 1.5% dispute rate.
RiskKlarna Customer Risk Prevention
BNPL changes who's on the hook and when. How to reduce Klarna disputes, handle unpaid-order risk, and protect your buyer-experience score.
ProcessorsOceanPayment & the "Account Attention" warning
Cross-border processors flag accounts before they freeze them. What an attention notice means, the metrics behind it, and how to respond before a rolling reserve hits.
ChargebacksChargeback Prevention & Representment
Most chargebacks are preventable and many are winnable. The reason codes that matter, the deflection moves that work, and how to build evidence that holds up.
RetentionCut Refunds Without Killing CSAT
Refund rate and customer satisfaction usually move in opposite directions. Here's how to pull refunds down 30–40% while holding CSAT above 90%.
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