Terms of Service

1. Acceptance of these terms

By accessing or using unitedsupport.co (the "website"), you agree to these Terms of Service. If you do not agree, please do not use the website.

2. About our services

United Support provides outsourced customer support, dispute management and related services to e-commerce businesses. This website describes those services for information and enquiry purposes. Nothing on this website is an offer, quote or binding commitment. Any engagement begins only when both parties sign a separate service agreement that sets out scope, pricing, service levels and other terms.

3. Use of the website

You agree to use the website lawfully and not to: interfere with its operation or security; attempt to gain unauthorised access; scrape or harvest data at scale; or submit false, abusive or unlawful content through our forms.

4. Intellectual property

The website and its content — text, design, graphics, logos and code — are owned by United Support or its licensors and are protected by applicable laws. You may view and share links to the content, but you may not copy, reproduce or republish substantial parts without our written permission.

5. Informational content — not professional advice

Our blog and guides reflect our operational experience and are provided for general information only. They are not legal, financial, compliance or professional advice, and the policies, fees and thresholds of third parties such as PayPal, Klarna, payment processors and card networks change over time. Always confirm current rules with the relevant provider and seek qualified advice for your situation. Any performance figures or case examples are illustrative and not a guarantee of results.

6. Third-party links and tools

The website links to and embeds third-party tools (such as a scheduling calendar and form handling). We are not responsible for the content, availability or practices of third-party services, which are governed by their own terms.

7. Disclaimers

The website is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim warranties of any kind regarding the website, including accuracy, completeness, fitness for a particular purpose, and uninterrupted or error-free operation.

8. Limitation of liability

To the fullest extent permitted by law, United Support shall not be liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue or data, arising from your use of — or inability to use — the website. Nothing in these terms limits liability that cannot be limited under applicable law.

9. Service relationships are separate

The rights and obligations of any client engagement — including confidentiality, data processing, service levels and payment — are set out exclusively in the signed agreement for that engagement, which prevails over these website terms in case of conflict for that relationship.

10. Governing law

These terms are governed by the laws of the Republic of Serbia, without regard to conflict-of-laws principles. The courts of Belgrade, Serbia shall have jurisdiction, except where mandatory local law gives you other rights.

11. Changes to these terms

We may update these terms from time to time. Continued use of the website after changes take effect constitutes acceptance of the updated terms.

12. Contact

Questions about these terms? Email support@unitedsupport.co.