24/7 multilingual team handling chats, emails & disputes, keeping your brand running smoothly at any scale.
No commitment · 30 minutes · Real answers
Handling 4,000+ tickets daily for fast-growing e-commerce brands
We sign an NDA with every client — your competitors will never know you work with us.
Works with
Gorgias
Re:amaze
Supportly
ours
Gaia-Desk
Crisp
Migrating from another helpdesk? We move you over with no setup fees.
Headquartered in Belgrade.
Multilingual by design. Operationally disciplined.
We help fast-growing e-commerce brands deliver reliable, human customer care across email, chat, and dispute resolution channels.
Our multilingual team handles complex tasks: negotiating refunds, resolving PayPal, Klarna, and Shopify disputes, while maintaining consistently high CSAT.
Our numbers back it: a consistent <1.5% PayPal dispute rate, and chat response times under 3 minutes; email response varies by volume.
The metrics we hit, week after week. No vanity counters.
Chat response times under 3 minutes; email response varies by volume.
Keep PayPal, Klarna & Shopify dispute rates below 1.5%.
85%+ satisfaction through empathetic, solution-focused communication.
Resolve 70–85% of cases on the first touch using AI-assisted workflows.
Handle 90–100% of support volume so you can focus on growth.
Daily reports: response time, resolution rate, dispute trends, refund outcomes.
Four service lines, modular. Pick one. Pick all. Priced by what you actually use.
Dedicated PayPal, Klarna & OceanPayment specialists who catch disputes before they happen, defend the ones that escalate, and claw your margin back from suppliers.
We proactively message your customers through PayPal & Klarna, inviting them to resolve with us directly. Most issues get settled before they ever become a formal dispute or chargeback.
Our specialists live in the PayPal Resolution Center and Klarna Merchant Portal, building evidence packets that hold up and keeping you under the 1.5% threshold.
Shipped a defective product? We compile legitimate evidence — defect photos and documentation — to help you get your money back from the supplier, not just refund the customer.
Five steps. We do most of them. You sign off and we go live.
30-minute call. We learn your volume, channels, peak hours, and your brand voice.
We configure Gorgias, Zendesk, Re:amaze or your tool of choice. No setup fees.
We draft your refund, return, and dispute playbook, reviewed and signed off by you.
One agent shadows your inbox. By Friday we're hitting the response-time SLA.
Add chat, add disputes, add coverage. Weekly reports from day one.
From a 10k MRR Shopify side-hustle to a multi-channel Amazon operation, we've supported the inbox.
Fast-growing DTC brands where speed, brand voice, and dispute resolution define the customer experience.
High-volume marketplace sellers where A-to-z claims, seller feedback, and response time directly impact account health.
Custom-built stores with unique checkout flows, plugins, and fulfilment rules, handled by agents trained specifically on your store's setup.
Handmade and custom-order shops where production timelines, personalisation, and buyer expectations all need careful handling.
Software products where billing clarity and fast support turn frustrated users into loyal ones.
Independent brands where tone, values, and customer relationships matter as much as speed and resolution rate.
Tap any card to meet them.
The team that handles your customers, in their own words.
Unedited. From the founders who handed us their inbox.
We were at 8–10 min response times, outdoor-gear customers don't wait. Within two weeks, United Support had us under 3 minutes, disputes dropped from 4% to under 1.5%, and they protected our margin instead of refunding to close tickets.
The inbox was eating our entire day. Now I barely open it. Replies in under 4 minutes, unnecessary refunds way down, and they handle difficult customers without caving to every demand. Three months in, it's been worth every euro.
Customers send photos asking if a gnome is "winter-safe." We had 14-min response times and refunds piling up. United Support sorted it fast: under 4 minutes, refunds down 40%, customers happier just because someone responded quickly and knew their stuff.
From 12-minute response times to under 3 minutes. Refund requests cut by 45%. They explain gear, field the odd questions, and de-escalate before things reach PayPal. The dispute rate sits below 1% now, a number we couldn't hit ourselves.
"The inbox was eating our entire day.
— Greta H., CEO · Pet Products Store
Now I barely open it."
We sign NDAs and keep every client confidential — so here's the proof without the logos. Your competitors will never know you work with us either.
Refunds down 40% and replies 3× faster — without caving to every "is this gnome winter-safe?" demand.
~12 weeks to full SLAProactive outreach pulled them off PayPal's high-tier threshold to a sub-1% dispute rate.
~12 weeks · high → low tierEvery reply hand-written — premium, personal support at 200/day, holding 92% CSAT.
Onboarded in daysIndustries shown; brands withheld under NDA. Figures reflect real client outcomes.
Pick a module. Pick a bundle. Cancel anytime.
A full support team covering every channel: email, chat, disputes & outreach.
Talk to a specialistYou'll have an exact quote before you hang up. One 30-minute call.
Dedicated email support handled by a trained agent.
Live chat coverage handled by a dedicated agent.
Contact us for volume pricing
Full management of PayPal dispute cases on your behalf.
Contact us for volume pricing
Full management of Klarna & OceanPayment cases.
Contact us for volume pricing
Proactive customer outreach for PayPal & Klarna cases.
The questions we hear most, answered without sales-speak.
Most clients hit our 2-week target. Day 0 is a 30-minute discovery call. By Day 5 we have the helpdesk migrated and your playbook drafted, and we shadow your inbox during Week 2 to hit the SLA before going fully live.
If you're migrating from another agency or an in-house team, we'll match your existing macros and tone before flipping the switch.
No. Every reply goes out under your brand voice, your domain, and (where supported) your team avatars. We write the macros and playbooks with you so the personality stays yours, we just scale who's answering at 2am.
Flat monthly rate per service: €550/mo for email, €850/mo for chat, custom for dispute lines and outreach. You only pay for capacity you actually use, with a clear ticket or hour ceiling.
Our Growth bundle is for brands that want every channel covered with dedicated specialists across email, chat, PayPal, Klarna, and outreach. Pricing is custom, book a call and we'll put together a quote based on your volume.
Gorgias, Zendesk, Re:amaze, Freshdesk, Shopify Inbox, Help Scout, and Intercom, we've configured all of them. If your stack is different, we'll set up whatever you use during onboarding. No setup fees.
We also offer our own Custom Desktop, built for maximum performance and tailored to your workflow. Clients who opt in get a faster, more streamlined experience out of the box.
Dedicated dispute specialists. They live inside the PayPal Resolution Center and Klarna Merchant Portal every day, know the policy nuances, and write evidence packets that hold up. Our long-term clients consistently sit under a 1.5% dispute rate.
Yes, most clients start with email only or disputes only, then add chat or outreach as they grow. Everything's modular, billed monthly, and you can change the mix anytime with two weeks' notice.
We can add a peak-season plan to your contract. We prepare extra capacity for BFCM, holiday season, or product launches, same agents, same playbook, just more hours and faster routing during the surge.
Your business stays confidential, full stop. We're happy to sign an NDA covering your back-end e-commerce operations, and every client gets a dedicated agent team, never a shared pool, so your data never crosses between accounts. Access is limited to the agents on your team. If you have specific compliance requirements, raise them on the call and we'll work through them with you.
Our team works Belgrade hours (CET), which covers European customer peak times across email, chat, and disputes. Need extended hours or full 24/7? That's available as a custom coverage plan, you choose the exact hours, with no unused capacity.
Yes, as a two-week test. You can keep your in-house agents and current helpdesk running in parallel while we prove the SLA on your real inbox. After the two weeks, you decide whether to hand more over. No long-term lock-in.
Dedicated agents, never a shared pool. A typical client runs with a dedicated team of 4–10 agents, sized to your volume and channels, the same faces on your inbox every day, so they actually learn your brand and products. Agents stay on your project for around a year, and if one ever isn't the right fit, we swap in a trained replacement immediately, so your SLA never skips a beat.
Still have questions? We'll answer them on a 30-minute call.
Book a free call