We handle
support.
You handle
growth.

No. Every reply goes out under your brand voice, your domain, and (where supported) your team avatars. We write the macros and playbooks with you so the personality stays yours, we just scale who's answering at 2am.

A full-time support hire in Western Europe runs €25,000–40,000 a year in salary alone — before benefits, management overhead, and the months it takes to recruit and train them. You get one person, one language, business hours only.

With United Support you get a dedicated team of 4–10 trained agents from day one, covering disputes, chat, and email at a flat monthly rate that scales with your actual volume. No sick days, no holiday gaps, no notice period if it isn't working. And if your volume doubles over Black Friday, we scale with it.

Flat monthly rate per service: €550/mo for email, €850/mo for chat, custom for dispute lines and outreach. You only pay for capacity you actually use, with a clear ticket or hour ceiling.

If you go over the included volume, we don't cut you off. We'll either agree an overage rate upfront, or bring in an additional agent to cover the extra capacity — whatever works for your setup. Either way, it gets arranged before a new billing cycle starts, so there are no surprise invoices.

Our Growth bundle is for brands that want every channel covered with dedicated specialists across email, chat, PayPal, Klarna, and outreach. Pricing is custom, book a call and we'll put together a quote based on your volume.

Gorgias, Re:amaze, Gaia-Desk, and Crisp, we've configured all of them. If your stack is different, we'll set up whatever you use during onboarding. No setup fees.

We also offer our own Supportly platform, built for maximum performance and tailored to your workflow. Clients who opt in get a faster, more streamlined experience out of the box.

Dedicated dispute specialists. They live inside the PayPal Resolution Center and Klarna Merchant Portal every day, know the policy nuances, and write evidence packets that hold up. Our long-term clients consistently sit under a 1.5% dispute rate.

Yes, most clients start with email only or disputes only, then add chat or outreach as they grow. Everything's modular, billed monthly, and you can change the mix anytime with two weeks' notice.

We can add a peak-season plan to your contract. We prepare extra capacity for BFCM, holiday season, or product launches, same agents, same playbook, just more hours and faster routing during the surge.

Your business stays confidential, full stop. We're happy to sign an NDA covering your back-end e-commerce operations, and every client gets a dedicated agent team, never a shared pool, so your data never crosses between accounts. Access is limited to the agents on your team. If you have specific compliance requirements, raise them on the call and we'll work through them with you.

Our team works Belgrade hours (CET), which covers European customer peak times across email, chat, and disputes. Need extended hours or full 24/7? That's available as a custom coverage plan, you choose the exact hours, with no unused capacity.

Yes, as a two-week test. You can keep your in-house agents and current helpdesk running in parallel while we prove the SLA on your real inbox. After the two weeks, you decide whether to hand more over. No long-term lock-in.

Dedicated agents, never a shared pool. A typical client runs with a dedicated team of 4–10 agents, sized to your volume and channels, the same faces on your inbox every day, so they actually learn your brand and products. Agents stay on your project for around a year, and if one ever isn't the right fit, we swap in a trained replacement immediately, so your SLA never skips a beat.